Returns & Exchanges
At Tajima Direct, we want you to be completely satisfied with your premium lens upgrade. If you are not 100% happy with your purchase, you can return or exchange your order within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Prepaid Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your lenses are tracked and insured during transit.
Package Your Items
Securely pack your frames or lenses in their original packaging to prevent damage, then affix the shipping label to the outside of the box.
Receive Your Refund
After our quality control team inspects your return, we will process your refund or ship your replacement lenses within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing