Frequently Asked Questions
Everything you need to know about our premium replacement lenses and eyewear services.
How do I know if Tajima lenses will fit my existing frames?
Our lenses are precision-engineered to fit most major eyewear brands. Simply select your brand and model on our product page, or choose our 'Mail-In' service where our technicians custom-cut and install the lenses for a guaranteed fit.
What makes Tajima Direct polarized lenses different from standard lenses?
We utilize proprietary Japanese lens technology that combines superior polarized film with high-quality materials to eliminate 99.9% of glare while enhancing color and contrast without the distortion found in cheaper alternatives.
How long does the shipping and installation process take?
For lens-only orders, we typically ship within 3-5 business days. If you are using our concierge mail-in service, the total turnaround time is usually 7-10 business days from the moment we receive your frames.
Can I order prescription lenses through Tajima Direct?
Yes, we offer premium prescription options for both single vision and progressive needs. You will be prompted to upload a valid copy of your prescription during the checkout process.
What is your return policy if I am not satisfied?
We offer a 100% Satisfaction Guarantee. If you are not completely happy with your new lenses, you can return them within 30 days for a full refund or a one-time exchange to ensure your vision is perfect.
Do you offer a warranty on your lenses?
All Tajima Direct lenses come with a 12-month warranty covering manufacturing defects and lens coatings. This ensures your investment is protected against peeling or cracking under normal use.